Effective Date: May 16, 2025

​

Section 1: Understanding the Scope of Services

Omni Medical Partners LLC is a medical practice based in Maryland that offers weight loss care, including prescription medications and clinical support, via a telehealth platform. We provide consultations through secure virtual visits with licensed healthcare providers. Our focus includes evidence-based treatment plans involving lifestyle guidance and, when appropriate, prescription medications such as GLP-1 agonists and related therapies.

Omni Medical Partners LLC is not a pharmacy, and we do not dispense medications directly. We collaborate with a single licensed compounding pharmacy to fulfill prescriptions. Once prescribed, your medication will be shipped to you directly by the pharmacy. Omni Medical Partners LLC does not control the pharmacy’s processing times or shipping methods.

By proceeding with our services, you acknowledge and understand that:

• You are entering into a physician-patient relationship solely with Omni Medical Partners LLC and its licensed providers.

• Your treatment is conducted exclusively through telehealth, and we do not offer in-person care at this time.

• Our services are limited to weight loss and associated health conditions (such as prediabetes, insulin resistance, and metabolic syndrome) and are not a replacement for your primary care provider.

• We do not offer emergency care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.​​

A.Your Responsibilities

You agree to provide accurate, complete, and up-to-date information during your intake and medical consultations. This includes your medical history, medications, allergies, and any relevant lab work or past diagnoses.

Providing false, misleading, or incomplete information may impact the quality of your care and could result in denial of treatment or unintended health risks. Omni Medical Partners LLC is not responsible for adverse outcomes resulting from inaccurate or omitted information you provide.​

B.Limitations of Telehealth

Telemedicine has unique benefits, including convenience, accessibility, and continuity of care. However, there are limitations, including:

• Lack of physical examinations

• Potential technical issues with audio/video

• Limited ability to respond to complex or urgent medical needs

By using our services, you consent to receive care via telehealth and understand its limitations.​

C.Consent to Treatment

By engaging with Omni Medical Partners LLC, you consent to:

• Receiving telehealth services from a licensed Maryland provider

• The use of secure electronic communication for consultations, treatment plans, and follow-up care

• The potential prescription of weight loss or metabolic medications when clinically appropriate

You also understand that the decision to prescribe any medication is at the discretion of your healthcare provider, based on your individual medical history, lab results, and current health status.
​

Section 2: Eligibility to Use Our Services

Omni Medical Partners LLC currently provides telehealth weight loss services exclusively to patients located in the State of Maryland. To receive care, you must be physically located in Maryland at the time of your consultation and must be at least 18 years of age.

By using our services, you affirm that:

• You are capable of entering into a legally binding agreement.

• You are not barred from receiving telemedicine services under any applicable federal, state, or local laws.

• You agree to comply with all relevant regulations, including those related to telehealth and prescription medication.

We reserve the right to modify, suspend, or discontinue any aspect of our services without prior notice. This may include changes to available features, service scope, or operational policies. We also retain the right to establish usage limits or storage requirements as necessary.

​​​​

Section 3: Account Registration and Medical Evaluation

To access telehealth services through Omni Medical Partners LLC, you must first create an account and complete the necessary intake forms, which include providing your medical history, current medications, allergies, and other relevant health details.

Once your intake is complete, a licensed Maryland provider will:

• Review your health information

• Conduct a virtual consultation (via secure video or audio platform)

• Determine the appropriateness of any medical treatments, including prescription medications such as GLP-1 receptor agonists

The decision to prescribe any medication is made solely at the provider’s clinical discretion. Controlled substances (DEA Schedule medications) will not be prescribed under any circumstances. If your provider does not believe treatment is medically appropriate, no prescription will be issued.

We partner with a licensed compounding pharmacy to dispense medications if prescribed. If you prefer to use a different pharmacy, we can send your prescription elsewhere upon request, and you will be responsible for the cost and coordination of filling the prescription.

Please note: We do not accept returns of prescription products once dispensed, in compliance with pharmacy regulations.

​​​​

Section 4: Payments and Billing

At Omni Medical Partners LLC, we operate on a direct-pay model. We do not accept insurance or submit claims to any federal or state healthcare programs, including Medicare or Medicaid. All services—including clinical care, virtual visits, and medications—are self-pay only. You are solely responsible for all associated costs.

Please carefully review the following terms regarding payments, billing, cancellations, and refunds.

A. Membership Fees

A non-refundable membership fee is required to access services. This fee covers:

• Care coordination and administrative processing

• Access to licensed providers

• Platform and technology maintenance

Your membership remains active as long as the fee is current. Membership does not guarantee access to specific services unless medically appropriate and initiated by you.

B. Virtual Visit Payments

All medical consultations are conducted via secure telemedicine platforms (not telephone consults).
Once payment is submitted for an initial or follow-up virtual visit, it is non-refundable, as clinical processing—including chart review and intake—begins immediately.

You will only be charged for future visits or refill assessments if you actively request them.

C. Medication Orders

Medication costs are separate from consultation fees and are determined by your treatment plan. These orders are processed through our pharmacy partners (e.g., Empower Pharmacy), and:

• Once a prescription is submitted, it cannot be canceled or refunded.

• Omni Medical Partners LLC is not responsible for pharmacy-related issues such as delays, product quality, or shipping errors. These must be addressed directly with the pharmacy.

Costs may vary by dosage, formulation, and changes to your prescription. You authorize billing at the time of prescription approval and fulfillment.

D. Cancellations

• Virtual visits are non-refundable once submitted, as clinical review begins immediately.

• If a telephone visit (when offered) is canceled in advance, you may be eligible for a partial refund in accordance with our scheduling terms at the time of booking.

• Membership cancellations are effective the following billing cycle but are not retroactively refundable.

E. Payment Processing

You must enter valid payment information at the time of booking or service initiation. By doing so, you authorize Omni Medical Partners LLC and our third-party processor to charge your account for agreed-upon services.

F. Payment Errors and Refund Requests

• If you make a duplicate payment or submit a transaction in error, email us promptly.

• If no services or medication orders have been initiated, we will review your refund request.

• Approved refunds will have payment processor fees deducted, as these fees are non-recoverable by us.

Please verify all charges before completing payment.

G. Chargebacks and Invalid Disputes

If you initiate a chargeback without valid cause, the following terms apply:

• A $50 administrative fee will be added to the balance due.

• Your account may be suspended, and services paused until payment is resolved.

• You have 30 days from notice to resolve the matter before your account is referred to collections.

• Notice will be sent to your registered email address.

Multiple invalid disputes may result in permanent termination of access to our services.

H. Order Modifications

Changes to a prescription order after payment is submitted are not guaranteed. In rare cases, we may accommodate modifications if:

• The pharmacy has not yet started processing

• The change is clinically appropriate and approved by a provider

This is solely at the discretion of Omni Medical Partners LLC.

​​​

Section 5. Privacy

Your privacy is important to us. Omni Medical Partners LLC (“Omni,” “we,” or “our”) handles your personal information according to our [Privacy Policy], which explains how data is collected, used, and shared, including the potential for transfer across jurisdictions.

By using our services, you consent to:

• The use and processing of your personal and health information as described in our Privacy Policy.

• Receiving important communications from us related to the services, including administrative updates and service announcements. These communications are considered part of the service and cannot be opted out of.

​​​​​

Section 6. Passwords and Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and any activity that occurs under your account.

You agree to:

• Use strong and secure passwords.

• Notify us immediately of any unauthorized use or suspected breach of your account.

• Avoid using offensive, misleading, or infringing usernames.

Omni is not liable for any loss or damage arising from your failure to secure your account.

​​​​

Section 7. Content and Conduct

We provide information, including third-party content such as medication details from compounding pharmacies and diagnostic lab services. This content is for informational purposes only and may not be reviewed for accuracy, reliability, or completeness.

You agree not to:

• Post or share content that is unlawful, harassing, defamatory, discriminatory, threatening, or infringes on intellectual property rights.

• Impersonate another person or misrepresent your identity.

• Share personal or health information of others without their consent.

Omni is not responsible for the content shared by third parties or users. Use of such content is at your own risk.​

​​​

Section 8. Omni’s Intellectual Property Rights

Omni grants you a limited, non-transferable license to access and use our services solely for personal, non-commercial purposes, as permitted by these Terms.

All intellectual property, including the platform, software, content, and trademarks, remain the exclusive property of Omni or its licensors.

You retain ownership of any content you upload or submit to Omni. However, you grant us a non-exclusive license to use, host, and process your content for the purpose of delivering our services.

You also agree that any feedback or suggestions you provide may be used by Omni without obligation or compensation.

​​​​

Section 9. Restrictions on Use

You agree not to:

• Attempt to reverse-engineer, decompile, or access the source code of our platform.

• Probe, scan, or test the vulnerability of our systems or networks.

• Use automated systems (e.g., bots, scrapers) to access our services.

• Impersonate others or falsify headers or identity data.

• Engage in any behavior that disrupts, damages, or interferes with our services or other users’ experience.

We reserve the right to suspend or terminate your access for violating these terms.

​​​​

Section 10. Termination

You may stop using our services and request account deactivation at any time by contacting us at our designated support email.

We reserve the right to suspend or terminate your account or access to the services at our discretion, including for:

• Violation of these Terms

• Legal or compliance risk

• Discontinuation or material modification of the services

• Disassociation from a covered provider network or pharmacy

Upon termination, certain provisions of these Terms will remain in effect, including those regarding intellectual property, indemnity, and limitations of liability.

In accordance with applicable law, we will retain your medical records for at least five (5) years, or longer as required.

​​​​

Section 11. Disclaimers, Liability Limitations, and Indemnification

A. Services Provided “As Is”

Omni Medical Partners LLC provides the services “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee:

• That the services will meet your specific needs.

• The accuracy of content provided by physicians, labs, or pharmacies.

• Continuous, uninterrupted, or error-free service.

You use our services at your own risk.

If you are a California resident, you waive the protections of California Civil Code Section 1542, which states:

“A general release does not extend to claims which the creditor does not know or suspect to exist in their favor at the time of executing the release…”

B. Third-Party Services and Links

Our platform may include links or access to third-party content and services, such as compounding pharmacies or labs. Omni is not responsible for:

• The accuracy or reliability of third-party content.

• Any damages or issues arising from third-party services.

C. Limitation of Liability

To the fullest extent permitted by law, Omni’s total liability to you for any claim related to these services is limited to the greater of $100 or the total amount you paid for services in the past six (6) months.

We are not liable for indirect, incidental, punitive, or consequential damages, including loss of data, profits, or goodwill.

D. Indemnification

You agree to indemnify, defend, and hold harmless Omni and its affiliates, officers, employees, and agents from any claims, damages, or liabilities arising out of:

• Your use of the services

• Content you submit

• Violation of these Terms

• Misuse of another person’s personal or medical information

• Your interactions with other users, clinicians, or pharmacies

​​​​​

Section 12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.

You agree that:

• Any dispute or claim arising from these Terms or your use of the services will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), rather than in court.

• The arbitration will take place in Baltimore County, Maryland, unless otherwise agreed in writing.

• Each party will bear its own arbitration costs, but the arbitrator may award costs and attorneys’ fees in accordance with applicable law.

You and Omni waive any right to a jury trial and agree that any arbitration will be conducted only on an individual basis, not in a class or representative action.

If a claim qualifies for small claims court, either party may bring an individual claim in small claims court instead of arbitration.

​

Section 13. Modification of Services and Terms

Omni Medical Partners LLC may:

• Modify or discontinue any portion of the services at any time, with or without notice.

• Update these Terms periodically. We will notify you of material changes via email or through the platform.

Continued use of the services after such changes constitutes acceptance of the revised Terms.

If you disagree with the new Terms, your only recourse is to stop using the services and request account closure.

​

Section 14. No Waiver and Severability

Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or any other rights.

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

​

Section 15. Entire Agreement

These Terms, including our Privacy Policy, any Informed Consent documents, and any other supplemental agreements you may accept while using the platform, constitute the entire agreement between you and Omni Medical Partners LLC.

They supersede all prior agreements, communications, and understandings, whether oral or written.

​

Section 16. Contact Information

For questions about these Terms or to request account closure, please contact:

Omni Medical Partners LLC
Mailing Address: 4500 Forbes Blvd, suite 200 #1150 Lanham, MD 20706

Email: Admin@omnimedicalpartners.com

Effective Date: May 16, 2025

Last Updated: May 16, 2025